CX
NPS & Customer Experience
NPS gauge, word cloud, bubble correlation chart. Dashboard 10 of 10 in the portfolio. Fictional data, created to demonstrate visuals and KPIs typical of this industry. Labels inside the dashboard are in Portuguese, as in the original project.
NPS Score
68
▲ +12pts vs Q1
Promotores
72%
▲ +6pp
Detratores
4%
▼ -3pp
Pesquisas
8.420
▲ +18%
NPS Score — Gauge
68
NPS Score
Det 4%Neutro 24%Prom 72%
Evolução NPS + Promotores vs Detratores (%)
NPS por Canal de Atendimento
Temas mais citados pelos Promotores
CSAT por Touchpoint
Tempo de Resposta × NPS (Correlação)
NPS por Segmento de Cliente